Privacy policy

Operator

Your account

• From Discord: your user id, username, avatar and, only when Discord has verified it, your e-mail address. They identify your account and are refreshed each time you sign in.
• Your e-mail address is used to send your license key, failed payment notices and subscription changes.
• For each signed-in browser: the time of sign-in and last activity, the browser's user agent and its IP address, shown to you on the account page.

Billing

• Payments are handled by Stripe. Card and bank details are entered on Stripe's pages and are not received by Snowy Cloud.
• Snowy Cloud stores your Stripe customer id, subscription id, plan, subscription status and billing period end.
• Stripe receives your e-mail address (when your account has one), your Discord username as customer name, and internal account ids.

Licenses

License keys are stored only as a SHA-256 hash plus their first and last characters for display. The full key is shown to you once and e-mailed to you when the license is created and when you rotate the key.

Data from your servers

Servers connected with your key send:

• Server details: the name you give it, a random installation id, plugin, Minecraft and server software versions.
• Performance figures: players online, TPS, tick time, Snowy's own processing time and memory use.
• Players online: Minecraft UUID, player name, ping, protocol version and client type (Java, legacy or Bedrock).
• Detections: for every violation the player's UUID and name, the check, confidence, ping, position, the movement measured and expected, and up to 20 ticks of movement replay; for punishments the commands that were run.
• The plugin configuration and check settings, and every configuration change made in the dashboard.

Retention

• Violations, punishments and performance metrics are deleted when they are older than the history period of your plan: 7 days on Starter, 30 days on Pro and 90 days on Network.
• The list of players seen on a server is kept while the server is connected to your account.
• A server you remove is deleted together with all its data 30 days after removal.
• Sessions end after 30 days or when you sign out.
• Account, license and billing records are kept while your account exists.

Services involved

• Discord: sign-in.
• Stripe: payments, invoices and the billing portal.
• Resend: delivery of e-mails (recipient, subject and content). A copy is kept in Snowy Cloud's e-mail log with license keys masked.

Cookies

Snowy Cloud sets one session cookie, snowy_session, when you sign in. It is required to stay signed in and lasts up to 30 days. During Discord sign-in a temporary cookie protects the login request and is removed when sign-in completes or after 10 minutes. No analytics or advertising cookies are used.

Your choices

• Remove servers, rotate license keys and sign out other browsers in the dashboard.
• Cancel your subscription in the billing portal.
• For a copy or deletion of your data, contact the operator.